Shipping policy

Shipping Policy

This Shipping Policy describes how Savvy Paws ("we," "us," or "our") handles order processing, shipping, and delivery. Please read carefully before placing an order.

Where We Ship We ship to most countries worldwide, including Australia, USA, UK, Canada, New Zealand, and many more. For a full list of excluded destinations, see the Shipping Restrictions section below.

Processing Times All orders are processed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or holidays. If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.

Shipping Times

  • Domestic Shipping (Australia): Estimated delivery time is 10–20 business days.
  • International Shipping: Estimated delivery time is 14–21 business days. Delivery may vary depending on customs clearance and the destination country.

Please note: delivery times are estimates and not guaranteed.

Shipping Costs Shipping costs are calculated at checkout based on your location and order size.

Tracking Information Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take 2–4 days to appear. You can track your package using the link provided.

Shipping Restrictions We currently do not ship to: Brazil, China, Egypt, Hong Kong, Iraq, Mexico, Pakistan, Russia, South Africa, Sri Lanka, Taiwan, Vietnam. Certain items may have restrictions depending on the shipping destination (e.g., oversized products, materials restricted by customs).

Damaged, Lost, or Delayed Shipments We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact us at savvypaws10@gmail.com and we will assist you. For missing packages or delayed shipments beyond the estimated timeframe, please contact us at savvypaws10@gmail.com and we will assist where possible.

Contact Information If you have any questions about this Shipping Policy or your order, please contact us at: 📧 savvypaws10@gmail.com